Billing Procedures

Water service is billed monthly with water meters being read monthly (in whole thousands of gallons) and bills (also in whole thousands of gallons) being mailed by the 2nd working day of the following month. Sewer service is calculated by the amount of monthly water usage or drainage fixture units. (For sewer service not connected to a water meter of the County water system, billing will be based on 250 gallons per month per drainage fixture unit as defined in the Virginia Uniform Statewide Building Code.) Sewer customers will also receive a monthly bill from Hampton Roads Sanitation District (HRSD), with the bill being payable to HRSD. This sewer service is also based upon the monthly water usage.

The bill is due upon receipt. To avoid a late penalty of 10% or $5, whichever is greater, payment must be received in the Treasurer's Office by the due date, which is the last day of the month in which the bill is rendered. If a bill has not been received by the 10th of the month, please call Customer Service at 804-693-4044 so a duplicate bill can be issued.

Disconnection

If payment is not received by the due date, a Final Disconnection Notice will be issued to any customer with a past due balance. If payment is not made by the 15th of the following month, your service may be disconnected. To have your service restored, you will be required to pay your account in full (your past due amount and your current amount due), as well as a $35 disconnection charge. If service is restored after normal working hours, on weekends and/or holidays, an additional $75 charge will be due.