Public Utilities

Attention Utilities Customers (2)

Repayment Plan Information

In an effort to assist customers with delinquent account balances, Gloucester County Public Utilities recently adjusted the balances owed on those accounts by removing any Late Penalties greater than 10% of the charges for water and/or sanitary sewer service. Those adjustments are reflected in the water/sewer bills mailed in May 2022.

If an adjusted account balance is a credit, future monthly charges for service will be deducted from the remaining balance each month. A customer who still has a delinquent balance on their account, and has not signed up for a repayment plan, must request a repayment plan on or before June 20, 2022, to avoid interruption of service when Public Utilities resumes disconnecting service for delinquent balances. 

To access the fillable PDF COVID Relief Application, VISIT HERE.

PLEASE EMAIL COMPLETED APPLICATIONS TO AMBER DURHAM adurham@gloucesterva.info

OR KARIN EARWOOD kearwood@gloucesterva.info

Public Utilities anticipates resuming service disconnections for delinquent accounts without repayment plans on July 19, 2022. If your service is interrupted because of a delinquent balance, the entire balance, current and delinquent, must be paid before service can be restored.

Thank you for your cooperation with our efforts to address the impacts of the COVID-19 pandemic. If you have any questions about the above, please contact Public Utilities Customer Service at (804) 693-4044 for assistance.

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All major credit cards are accepted online. A 2.5% fee applies to credit card payments (same fees apply in-office). Payments by E-Check are free of charge.


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Mission

Gloucester County Public Utilities is committed to meeting the present and future water needs of our customers by meeting and/or exceeding all federal, state and local regulations with regard to water quality. In addition, great pride is taken by the department in responding to customers’ concerns and inquiries in an efficient, polite and professional manner. The department provides water service to approximately 4,500 accounts and sewer service to approximately 1,300 accounts.

Locations

The department operates from three locations: the Business/Customer Service Office is located at 7384 Carriage Court, the Maintenance Shop is located at 6936 Main Street and the Gloucester County Water Treatment Plant, a 2MGD facility; adjacent to the facility is the Beaverdam Reservoir.

Application For Water and/or Sewer Service

NOTE: In order to electronically fill and digitally sign the Application for Water and/or Sewer Service (PDF), please download the file using the link below, complete the form in Adobe, and return to our department via email.

To receive service, an Application for Water and/or Sewer (PDF) needs to be completed and signed at least 24 hours prior to the service start date. There is a fee of $30 to transfer the account, which may be paid at the time of sign up for service or added to the first month’s bill. In addition to the transfer fee, tenants are required to pay deposits of $60 for water service and $40 for sewer service, if available (deposits are required to be paid prior to startup of service, cash or check only). The deposit will be applied to the final bill when the service is terminated. 

PLEASE EMAIL APPLICATIONS TO AMBER DURHAM  adurham@gloucesterva.info

OR KARIN EARWOOD kearwood@gloucesterva.info

Related Documents

  1. Application for Water and/or Sewer (PDF)
  2. Leak Checklist (PDF)
  3. Backflow Prevention Device Test Report (PDF)
  4. Chloramines Disinfection Process (PDF)
  5. Gloucester County Public Utilities Assessment Final Report (PDF)
  6. Special Order by Consent (PDF)
  7. Gloucester County Water and Wastewater Master Plan Report
  8. APP-NEW CONSTR 2021
  9. 2021 Consumer Confidence Report