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Public Utilities
**NOTICE: Due to intermittent ability for customers to get through to our Customer Service number, we have suspended disconnecting customers for today (5.17.23) and will resume tomorrow (5.18.23). For more information, please e-mail PublicUtilities@gloucesterva.info. Thank you.**
Pay Your Utility Bill Online
All major credit cards are accepted online. A 2.5% fee applies to credit card payments (same fees apply in-office). Payments by E-Check are free of charge.
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Utility Assistance Programs
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Billing Procedures
Water service is billed monthly with water meters being read monthly. Read more about our billing procedures.
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Fees for Service
Learn about the fees for water and sewer service in the County.
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FOG Program
The Fats, Oils, and Grease (FOG) Program is designed to provide you with the proper tools and knowledge to prevent pipe blockages that cause backups and sanitary sewer overflows.
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Monthly Water & Sewer Rates
View the monthly water and sewer rates for the County.
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Payment Options
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Services
Check out the service area of the County.
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Come Work for Us!
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Utilities Advisory Committee
The Utilities Advisory Committee Serves as the advisory body to the Board of Supervisors and suggests policies and addresses concerns related to all aspects of public water and sewer services within Gloucester County.
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Water Conservation Tips
Read water conservation tips from the County of Gloucester.
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Mission
Gloucester County Public Utilities is committed to meeting the present and future water needs of our customers by meeting and/or exceeding all federal, state and local regulations with regard to water quality. In addition, great pride is taken by the department in responding to customers’ concerns and inquiries in an efficient, polite and professional manner. The department provides water service to approximately 4,500 accounts and sewer service to approximately 1,300 accounts.
Locations
The department operates from three locations: the Business/Customer Service Office is located at 7384 Carriage Court, the Maintenance Shop is located at 6936 Main Street and the Gloucester County Water Treatment Plant, a 2MGD facility; adjacent to the facility is the Beaverdam Reservoir.
Application For Water and/or Sewer Service
NOTE: In order to electronically fill and digitally sign the Application for Water and/or Sewer Service (PDF), please download the file using the link below, complete the form in Adobe, and return to our department via email.
To receive service, an Application for Water and/or Sewer (PDF) needs to be completed and signed at least 24 hours prior to the service start date. There is a fee of $30 to transfer the account, which may be paid at the time of sign up for service or added to the first month’s bill. In addition to the transfer fee, tenants are required to pay deposits of $60 for water service and $40 for sewer service, if available (deposits are required to be paid prior to startup of service, cash or check only). The deposit will be applied to the final bill when the service is terminated.
PLEASE EMAIL APPLICATIONS TO AMBER DURHAM adurham@gloucesterva.info
OR KARIN EARWOOD kearwood@gloucesterva.info
Related Documents
- Application for Water and/or Sewer (PDF)
- Leak Checklist (PDF)
- Backflow Prevention Device Test Report (PDF)
- Chloramines Disinfection Process (PDF)
- Gloucester County Public Utilities Assessment Final Report (PDF)
- Special Order by Consent (PDF)
- Gloucester County Water and Wastewater Master Plan Report
- 2020 Consumer Confidence Report
- 2018 Consumer Confidence Report
- 2019 Consumer Confidence Report
- Application for Water and or Sewer Service
- Application for Water and or Sewer Application
- APP-NEW CONSTR 2021
- 2021 Consumer Confidence Report
- 2022 Consumer Confidence Report
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Public Utilities
Physical Address
7384 Carriage Court
Gloucester, VA 23061
Mailing Address
Gloucester, VA 23061
Phone: 804-693-4044Fax: 804-693-4664Emergency Phone: 804-693-3890